Privacy Policy

Effective Date: 8 June 2026

Last Updated: 8 June 2026

1. Introduction

Production.Ltd Limited (“Production.Ltd”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our applications or services, communicate with us, or otherwise interact with us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Production.Ltd Limited is a private limited company registered in England and Wales.

Company Registration Number: 11301297

Data Controller

Production.Ltd Limited
Telegraph House
59 Wolverhampton Road
Stafford
ST17 4AW
United Kingdom

Email: privacy@production.ltd
Website: https://production.ltd

3. Information We Collect

We may collect the following categories of personal information:

Information You Provide

Name
Email address
Telephone number
Company name
Billing and payment information
Account information
Communications and correspondence
Customer support requests

Information Collected Automatically

When you use our website or services, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referral URLs
Pages viewed
Usage statistics
Cookies and similar technologies

Information From Third Parties

We may receive information from:

Payment providers
Authentication providers
Analytics providers
Marketing platforms
Business partners
Publicly available sources

4. How We Use Your Information

We use personal information to:

Provide and maintain our products and services
Create and manage user accounts
Process payments
Respond to enquiries and support requests
Improve our website and services
Monitor security and prevent fraud
Comply with legal obligations
Send important service communications
Send marketing communications where legally permitted

5. Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

Performance of a contract
Legitimate interests
Compliance with legal obligations
Protection of vital interests
Consent where required

Where processing relies upon consent, you may withdraw that consent at any time.

6. Cookies

We use cookies and similar technologies to:

Maintain secure sessions
Remember user preferences
Improve website functionality
Analyse website usage
Measure service performance
Improve user experience

You can manage cookies through your browser settings, although disabling cookies may affect certain functionality.

7. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business and deliver our services.

These may include:

Cloud hosting providers
Payment processors
Professional advisers
IT service providers
Analytics providers
Regulatory authorities where legally required
Law enforcement agencies where legally required

We do not sell your personal information.

8. Third-Party Service Providers

We use trusted third-party providers to support our services and business operations.

These providers may include:

Apple – Cloud infrastructure, hosting, storage, authentication, and related technology services.
Google Firebase – Application hosting, authentication, analytics, cloud messaging, databases, storage, and backend infrastructure.
Dropbox – Secure document storage and collaboration services.
Stripe – Payment processing, fraud prevention, subscription management, and secure financial transactions.
WooCommerce – E-commerce platform services, shopping cart, checkout, and order management functionality.

These providers are required to process personal information securely and in accordance with applicable data protection legislation.

We may engage additional providers for communications, analytics, customer support, monitoring, security, and operational services as our business develops.

9. International Transfers

Where personal information is transferred outside the United Kingdom or European Economic Area, we implement appropriate safeguards including:

UK International Data Transfer Agreements
Standard Contractual Clauses
Adequacy Regulations
Other lawful transfer mechanisms where required

10. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

Encryption where appropriate
Secure hosting environments
Access controls
Authentication procedures
Security monitoring
Confidentiality obligations

Although we strive to protect your information, no method of transmission or storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil contractual obligations
Meet accounting and legal requirements
Resolve disputes
Enforce agreements

Retention periods vary depending on the type of information and applicable legal obligations.

12. Your Rights

Where applicable under UK GDPR or EU GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Data portability
Lodge a complaint with a supervisory authority

To exercise your rights, contact:

privacy@production.ltd

13. Marketing Communications

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly
Updating your account preferences where available

Service-related communications may still be sent where necessary.

14. Children’s Privacy

Our services are not intended for children under the age of 13 (or any higher minimum age required by local law).

We do not knowingly collect personal information from children and will delete such information if it comes to our attention.

15. Third-Party Websites

Our website or services may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their policies separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when published on this page. Where legally required, we will notify users of material changes.

17. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal information, please contact:

Production.Ltd Limited
Company Registration Number: 11301297
Telegraph House
59 Wolverhampton Road
Stafford
ST17 4AW
United Kingdom